Shipping policy

2. Shipping Policy
Order Processing Time
All orders are processed within [1-3] business days (excluding weekends and holidays) after
receiving your order confirmation email. You will receive another notification when your order
has shipped.
Domestic and International Shipping
Due to their alcohol content, most of our products (fragrances) are classified as Hazardous
Materials (Hazmat).
1. 2. Domestic Shipping: All orders containing fragrances must be shipped via approved
Ground Shipping Services (e.g., USPS Ground, FedEx Ground, UPS Ground). We
cannot offer expedited air shipping for these items.
International Shipping: Nournios Fragrances ships to [List Countries You Ship To].
Due to strict international Hazmat regulations, we are unable to ship fragrances to all
countries. We currently DO NOT ship to [List Excluded Countries, e.g., Germany,
Russia, etc.].
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Customs Duties and Taxes: Your order may be subject to import duties and
taxes (including VAT), which are incurred once a shipment reaches your
destination country. The customer is responsible for these charges.
Lost, Damaged, or Stolen Packages
1. 2. Damaged Packages: If you receive a damaged product, please email us immediately at
[Your Support Email] with photos of the damage to the packaging and the product. We
will work with you to file a claim and send a replacement.
Loss/Theft: Once a package is marked "Delivered" by the shipping carrier, Nournios
Fragrances is no longer responsible for its loss or theft. Please ensure your delivery
location is secure.
Incorrect Shipping Address
The customer is responsible for ensuring the correct shipping address is entered at checkout. If
an order is returned to us due to an incorrect or undeliverable address, the customer will be
responsible for the cost of reshipping the item.