Refund policy

3. Refund & Returns Policy
1. Return Eligibility Window
We accept returns within 14 days of the date of delivery.
2. Product Condition for Returns
Due to the sensitive nature of fragrances and for hygiene purposes, we have strict return
standards:
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Acceptable Returns: We only accept returns for items that are unused, unopened,
and have the original security seal intact.
Non-Returnable Items: We cannot accept returns on any fragrance that has been
opened, used, or had its original seal broken.
3. The Scent Preference Clause
We do not offer returns or exchanges based solely on a customer's personal dislike of a
scent once the product has been opened and/or used. We encourage customers to
purchase samples or small sizes before committing to a full bottle (if applicable).
4. Defective or Damaged Items
If your item arrives damaged or defective (e.g., a broken atomizer or a leak), please contact us
within 7 days of delivery at Nournios.store@gmail.com or send us a message on Instagram .
Please include a photograph of the defect. We will offer a full refund or a replacement at no cost
to you.
5. Initiating a Return
To initiate a return, please email Nournios.store@gmail.com with your order number and the
reason for the return. If your return is approved, we will provide you with a Return Merchandise
Authorization number and instructions on where to send the package. Returns sent without
confirmation code number will not be accepted.
6. Refunds
Once your return is received and inspected (to verify the seal is intact), we will notify you of the
approval or rejection of your refund. If approved, your refund will be processed, and a credit will
automatically be applied to your original method of payment within [5-10] business days.